This page is for flaming your current ISP, explaining how much they suck and why you should change. Alternatively, if you've found an ISP that doesn't suck, then be sure to let us all know. To any ISP owners around, please don't take anything on this page as offense, just venting. :)
Discuss your ISP here, and please sign your messages!
When I signed up with ihug, well over a year ago (June 2007?) I specifically asked not to be on any kind of contract, which meant not accepting the free modem, free broadband, or whatever they were offering at the time. I can't remember what it was, but I discussed at great length that I wanted to be able to cancel and switch to another provider at any time, with no early termination fee. And they agreed that by refusing the free goodies and paying full price for everything, that's what I would get.
In October this year, I switched to World Exchange. Broadband was working on the 24th, and my phone transferred on the 31st, which meant that at sometime in there (before November) Vodafone would have been told that I was no longer their customer. But just to be sure of it, I phoned them after the weekend.
And then they billed me for November (All of it, $105) anyhow, despite knowing full well that they had not provided my phone or broadband for one second of one day of any time in November. And when I complained, they refunded November and billed me a $199 'early termination fee' instead, despite my customer notes showing that I had both forgone all the 'goodies' and been a customer for more than 12 months.
All of these entries are at least 3 years old. Take with a grain of salt.
Actually, I quite like these guys. ;-)
Bah.. I've had days when I can't stay connected for more than two minutes at a time, times when I'm still connected but can't even ping the PPP peer, news-server weirdness (a bunch of the binaries newsgroups have suddenly gone from 800 msgs a day to 150, and 2/3 of those are missing messages! Argh!)
OTOH they're cheap. I guess I can live with it :)
Carrier dropped randomly (usually sooner rather than later and only on first connect attempt -- weird).
Xtra were shockingly bad considering how expensive they are; I had frequent problems with their opaque-proxying, sites I could resolve and ping, but couldn't get to on port 80 because Xtra's Proxy couldn't resolve them. Also they told me on the phone no signup fee and I had to argue to get it refunded.
Not bad at all. Usually pretty fast, and $20 for 250 hours isn't such a bad deal. For JetStart, they offer a 10GB cap but they charge a national meg at 100k; ie you could do 50GB of national traffic and 5GB of international traffic on your 10GB cap.
Pity that they are only interested in Business Customers, and even if you are a Business, then you need to be smack bang right in the middle of the CBD for them to even consider you. :(
On the other hand on their cheap deal you do get 32kBps almost constantly :)
The problem is that they'd have to spend a lot of money ripping up roads to lay cables out there :(
Not as good as the DSL service, as we seem to have a constant ping of between 149 to 400ms, never lower. =(
On our DSL Tempest256 with a Alcatel router we get pings of 12-14ms to the same host.