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An [Acronym] for __I__nteractive __V__oice __R__esponse. [IVR] consists of simple voice prompting and digit collection to gather caller information for authenticating the user and identifying the destination. IVR provides the ability to: * Play customized prompts * Collect account numbers and PINs * Collect destination phone numbers * Perform Authentication, Authorization, and Accounting (AAA) tasks interacting with a variety of servers You probably heard one the last time you rang a large company... "please press 1 for ...". For example, listen to a [recording | http://www.wlug.org.nz/archive/sounds/press7.mp3].
One page links to
IVR
:
MeetingTopics.2004-02-23
