A buzzword for conducting transactions remotely over the InterNet.
ECommerce was to be the saviour of business in the late 1990s. The advantages of ECommerce are:
- Sales can be made to international customers as easily as local customers.
- The totol number of people able to access to shop is very high, this is particularly important for specialist shops with a very narrow target audiance.
- Physical bricks-and-mortor shop fronts are no-longer necessary, which saves on renting, stocking and staffing costs
- "Shrinkage" due to customer shoplifting ceases to be a problem
#
The disadvantages are:
- Because customers aren't local, the costs of shipping goods to them in the timeframe they expect can be very high
- Local knowledge is lost, because there is no local
- Credit card scams are more of a problem
- Many types of sales (cars and fruit, for example) have a heavy emphasis on personal inspection, which is very hard to do in an ecommerce situation.
#
The businesses which seem to have succeeded in ECommerce appear to be those that cater to a need not filled by traditional shops:
- Supermarkets selling groceries to house-bound customers
- Booksellers selling from an (perhaps virtual) inventory which would be unmanagably large for a traditional bookshop
- Specialist craftspeople reaching out to a narrow, widely distributed target market