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!!Interactive Voice Response IVR consists of simple voice prompting and digit collection to gather caller information for authenticating the user and identifying the destination. IVR provides the ability to: *Play customized prompts *Collect account numbers and PINs *Collect destination phone numbers *Perform Authentication, Authorization, and Accounting (AAA) tasks interacting with a variety of servers You probably heard one the last time you rang a large company... "please press 1 for ...". For example, listen to a [recording|http://www.wlug.org.nz/archive/sounds/press7.mp3].
One page links to
IVR
:
MeetingTopics.2004-02-23
