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IVR version 3 showing authors affecting page license.
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LindsayDruett |
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An [Acronym] for __I__nteractive __V__oice __R__esponse. |
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[IVR] consists of simple voice prompting and digit collection to gather caller information for authenticating the user and identifying the destination. IVR provides the ability to: |
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* Play customized prompts |
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* Collect account numbers and PINs |
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* Collect destination phone numbers |
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* Perform Authentication, Authorization, and Accounting (AAA) tasks interacting with a variety of servers |
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You probably heard one the last time you rang a large company... "please press 1 for ...". For example, listen to a [recording | http://www.wlug.org.nz/archive/sounds/press7.mp3]. |
