Penguin
Annotated edit history of IVR version 3, including all changes. View license author blame.
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3 AristotlePagaltzis 1 An [Acronym] for __I__nteractive __V__oice __R__esponse.
1 LindsayDruett 2
3 AristotlePagaltzis 3 [IVR] consists of simple voice prompting and digit collection to gather caller information for authenticating the user and identifying the destination. IVR provides the ability to:
1 LindsayDruett 4
3 AristotlePagaltzis 5 * Play customized prompts
6 * Collect account numbers and PINs
7 * Collect destination phone numbers
8 * Perform Authentication, Authorization, and Accounting (AAA) tasks interacting with a variety of servers
1 LindsayDruett 9
3 AristotlePagaltzis 10 You probably heard one the last time you rang a large company... "please press 1 for ...". For example, listen to a [recording | http://www.wlug.org.nz/archive/sounds/press7.mp3].