Penguin
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Interactive Voice Response

IVR consists of simple voice prompting and digit collection to gather caller information for authenticating the user and identifying the destination. IVR provides the ability to:

  • Play customized prompts
  • Collect account numbers and PINs
  • Collect destination phone numbers
  • Perform Authentication, Authorization, and Accounting (AAA) tasks interacting with a variety of servers

You probably heard one the last time you rang a large company... "please press 1 for ...". For example, listen to a recording.

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